Easter

 

For stays which do not include Good Friday or Easter Saturday, please scroll down.

For stays which include Good Friday and/or Easter Saturday, the following applies:

We have a 5 day minimum boarding charge for pets staying Good Friday and/or Easter Saturday and this is payable four weeks before Easter Thursday, or at time of booking if the booking is made less than four weeks before Easter Thursday.

Please carefully read our Terms and Conditions below regarding cancellations before committing to a booking.

To secure bookings, we ask for a $50 booking deposit per room ($100 for Resort Rooms) at the time the reservation is made please.
Bookings can only be processed once booking deposits are paid.

The booking may lapse if we have not received your booking deposit and may not be able to be reinstated due to lack of availability.

Booking deposits are deducted from boarding stay.

The 5 day boarding charge is payable 4 weeks before Easter Thursday.
Bookings made less than 4 weeks before Easter Thursday are payable at time of booking.


If payment for these 5 days is not made in full 4 weeks prior to Easter Thursday , or at the time of booking if made less than 4 weeks prior to Easter Thursday, bookings will be cancelled, booking deposits will be forfeited, with no refunds or credits towards future stays.

Additional services, such as transport, extra personal playtimes, administration of medication or special food or extra attention needed, are not required in this payment. However payment will be requested on day of check-in.

The balance of boarding for pets arriving before Easter Thursday and/or leaving after Easter Monday is required on check-in and once paid there is no refund or credit for days booked in holiday times if you decide to come home early.

Full refunds will only be given with the passing of pets. This is not negotiable, therefore, to avoid disappointment, please do not ask.

We are open every day with check-in times 7am - 4.30pm and check-out times 8am - 5pm, except for the following days over Easter: Easter Friday 7am - 11am. We are closed for check-ins from 11am Easter Friday to 7am Easter Monday.

Check-outs after 11am on Friday and before 8am Monday are available by appointment only - 5 day minimum boarding charge applies.


Bookings cancelled 4 weeks before Easter Thursday - all money, less $25 administration fee, will be refunded or credited to a future stay.

Bookings cancelled more than 2 weeks, less than 4 weeks before Easter Thursday - A refund of 30% will be paid for the 5 days of the Easter weekend. Money paid for boarding prior to Easter Thursday and/or after Easter Monday is fully refunded.

Bookings cancelled less than 2 weeks before Easter Thursday - Only money paid for boarding prior to Easter Thursday and/or after Easter Monday is fully refunded.

Any days that have not been paid for on time, cancelled, credited or refunded are forfeited.

No bookings or payments can be on-sold or transferred to a third party.

Prior to your pet's arrival, we ensure sufficient staff are available to care for them based on the period you have booked.
Therefore, for stays in the school holidays, the booked period is required on check-in with no refund or credit if you decide to come home early. We are happy to refund or credit days exceeding the school holidays.

FOR STAYS WHICH DO NOT INCLUDE GOOD FRIDAY OR EASTER SATURDAY

For stays in our Dawgy Dorm and our Cattery, we do not require a booking deposit.
However, we would appreciate if you let us know should you no longer require the booking.

For stays in our Lil' Dawgy Fun House, we have a 2 day minimum boarding charge and a $50 booking deposit.
For stays in our Resort Rooms, we have a 2 day minimum boarding charge and a $100 booking deposit.
If the booking is cancelled more than 2 weeks prior to check-in: All money, less $25 administration fee, is refunded.
If the booking is cancelled less than 2 weeks prior to check-in: All money, less the booking deposit, is refunded.

Prior to your pet's arrival, we ensure sufficient staff are available to care for them based on the period you have booked.

Therefore, for stays in the school holidays, the booked period is required on check-in with no refund or credit if you decide to come home early.
We are happy to refund any days exceeding the schol holidays.

Bookings for the Lil' Dawgy Fun House and Resort Rooms cannot be processed until the booking deposit is paid.

Dates may become unavailable if the booking deposit is not received at time the booking is made.

Prices quoted are current at time of booking and may be subject to change without notice.

We are sorry, but we are unable to absorb all the increases passed to us by our suppliers and our Government.

To assist with your boarding cost, we are happy for you to make periodical payments throughout the year.
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