FAQ Boarding Cats
|Can I come and inspect the facilities?
Does my cat need to be vaccinated, are all the cats vaccinated in the Cattery? Ipswich is cold in winter and hot in summer, will my cat be comfortable?
Will my cat have human contact?
Will my cat be mixed with other cats?
My cat is a Houdini, how safe is the Cattery?
How close is the dog section?
Do I need a cat carrier?
What about Fleas, Ticks and Snakes?
Do I need to pay a deposit?
Do I need to bring bedding?
Do I need to bring toys?
Do I need bring food or water bowls?
Do I have to bring food?
I have more than one cat, can they be together?
My cat is on a special dry food only diet, can I keep my cat on this?
Can I bring in cooked or tin food for my cat?
My cat is on medication and/or requires extra care, is this a problem?
What if my cat requires a Vet?
I will be out of range, is that a problem?
|Can I come and inspect the facilities? Absolutely, we encourage people to visit prior to their pet's stay. We would prefer you contact us prior to coming so we can arrange a convenient time for you and to make sure we have someone to give you our “grand tour”. If you visit without an appointment and our staff is busy with pets and check-ins, we may not be able to show you around. Holidays are a very busy period and our staff are dedicated to caring for the pets in our care.
Does my cat need to be vaccinated and are all the cats vaccinated?
Absolutely. All cats must be vaccinated having completed their full course of immunisation. We do not permit cats to board here without us sighting a minimum F3 certificate or verbally confirming from a Vet that cats have had their annual current vaccination. The certificates must show that the vaccination was done within the preceding 12 months and the due date for the next vaccination must be no less than 12 months from the last one. Kittens must have had their full course of vaccination and be 2 weeks after their final vaccination. If the vaccination has lapsed more than 30 days, cats will need to go through the same process as an unvaccinated cat, then 2 weeks after the final shot they are able to board with us. If cats receive annual vaccinations and are due for a booster, it is wise to give them 7 to 10 days before boarding in case your cat has a reaction. Cats who are vaccinated annually but overdue less than 30 days, exceptions can be made with advice from a Vet that a booster will suffice. For your cat's protection, please consult your Vet to make sure your cat is covered. We encourage you or you can ask your Vet, to email your certificate to us prior to arrival. If certificates are not acceptable on day of check-in, we will not be able to care for your cat.
Please remember to either scan & email the certificate, fax to us on 07 5464 6710, or bring it with you. If you can't find it, please check with your Vet to confirm the vaccination is current, then advise your Vet's name and phone number and we can call them. This can only be done prior to your arrival. If we are to collect your cat, it is necessary for us to sight the vaccination or have contacted your Vet prior to pick up.
Ipswich is cold in winter and hot in summer, will my cat be comfortable? Temperature control is very important to keeping cats happy, contented and not stressed. At home, they know where the warmest place is in winter and the coolest in summer. Their inside sleeping area is well protected from the elements, insulated and has reverse cycle ducted air conditioning to ensure the temperature is “just purrrfect”. Their outside run is fully covered.
Will my cat have human contact? Yes, if your cat wishes us to pat or play with them, we will oblige. Some cats just want “The Help” to clean the room and be off, so they can be left alone to relax – it is a holiday after all. Each cat is treated individually. Our Pampa and Purrr Playground is complimentary for cats who enjoy a play or lay around doing nothing at all.
Will my cat be mixed with other cats? No, absolutely not. We never mix cats from different owners, nor do they ever share play-times. Cats can see each other when they are outside in their own individual run, but are never housed with another cat.
My cat is a Houdini, how safe is the Cattery? Your cat's outside run is fully meshed and covered. The run has a cement floor so they cannot dig their way out. The inside sleeping area is solid wall divided. They would have to open at least three doors to escape.
How close is the dog section? The cattery is a separate building and although they can sometimes hear the dogs, they cannot see them. It would be no different to hearing the dogs in your own neighbourhood. We have soothing music playing all the time in the cattery and have never seen a cat stressed over the dog noises.
Do I need a cat carrier? Yes, you need some sort of enclosure or restrant to get your cat from your car to our office. Because we live on acreage, your cat may never be seen again if it escapes from you. If you are collecting your cat, you can take the cat carrier home. If you need to leave the cat carrier here for someone else to collect your cat, please write your cat's name and surname on the cat carrier.
What about Fleas, Ticks, and Snakes? Unfortunately, Sth East Qld is also home to paralysis ticks, fleas, toads and snakes. Although we are not located in a known paralysis tick area, we do board cats from tick areas. We strongly urge cat owners to treat their cats with a quality spot on flea treatment prior to arrival. We do not bath cats and we can't guarantee the cat boarding next to yours will be flea/tick free. Unfortunately, there are no products at present for tick prevention for cats. If cats are found to have fleas, we will apply a flea treatment and the cost will be applied to the cat's account. We also have placed electronic snake repellar devises around our entire facility. We don't wish to alarm people, but this is Sth East Qld after all and nowhere is 100% safe. Whilst every care is taken to ensure cats staying with us is a safe one, we cannot guarantee they will not be affected. If cats need Vet attention, we call the Vet first and endeavour to contact owners as soon as we can. If owners cannot be contacted, the Vets decision will be final and all costs will be payable by owners
Do I need to pay a booking deposit? Please refer to our Pricing and Hours page and follow the links which will let you know all about booking deposits and T's & C's.
Do I need to bring bedding? No, for hygiene reasons we ask you not to bring bedding. We supply freshly cleaned, snuggly, lambswool like cat beds, which they just love. We even have hidey hole igloos if your cat is shy.
Do I need to bring toys? No, we have climbing poles, tunnels, wind up mice (they're fun), lots of battery operated furry things and heaps of fun toys to entertain the young ones.
Do I need bring food or water bowls? No, food and water bowls are supplied. As these bowls are cleaned daily, it is too difficult to keep track of bowls brought in from outside.
Do I have to bring food? No, all food is provided. We have available, top of the range Royal Canin cat food. If for some obsure reason you have an extremely fussy cat (and don't we all), we have 101 varieties of cat foods. We have tremendous success with Royal Canin and only 1% of our guests turn their noses up. This could just be because they can! We will keep trying other varieties of cat food if they demand it – and don't they like to do that! Let us know if your cat has likes and dislikes with food.
I have more than one cat, can they be together? Yes, there is plenty of room for 2 or 3 cats. If you have 4 or more, you will need to book two adjoining rooms. Also, please be aware cats are grazers. If you have more than one cat in a suite and one has a special diet and isn't allowed to eat your other cats food, you will need to book two rooms so they can be separated at meal times. It is impossible to separate cats in the same suite if they have different eating habits.
Adjoining rooms have a door which can separate them at meal time and be opened when food is eaten and the bowls removed. You will need to book two rooms as sometimes it takes all night for cats to eat. Our discounted shared cat price is for your cats staying in the one room. If they need adjoining rooms, the cost will be for each room.
My cat is on a special dry food only diet, can I keep my cat on this? Yes, if your cat is on a Vet subscribed diet, we would prefer they stay on this diet, so please bring this with you. Please ensure your cat's name and surname is marked on containers and/or bags and clearly marked feeding instructions. There is no handling charge for dry food supplied by you.
Can I bring in cooked or tin food for my cat? Yes, if you would like us to feed wet food prepared by you, please put food in disposable throw away containers with your cat's name on individually packaged meals. Not necessary if wet food is in cans, however, you will need to write your cat's name on the cans and the amount to be given. There is a handling charge for wet food supplied by you.
My cat is on medication and/or requires extra care, is this a problem? Not really, however, you will need to explain to our staff the type of extra care required and/or the medication needed. Obviously we are not Vets and may not be able to accommodate your requirements. If your cat requires life threatening medication and is difficult for us to administer, to be safe, you may need to have your Vet care for your cat. There is a handling charge for each day when medication is given or special attention is needed eg injured, convalescing or very old or sick cats that require extra attention outside of our usual care. Please feel free to tell us anything we should know about your cat eg had fits, recent medical problems, not keen on being patted on the tummy, head, back, anywhere etc.
What if my cat requires a Vet? Naturally we will take your cat to the Vet if required. It is a good idea to advise your Vet you are leaving your cat here and any instructions they may need to know in an emergency regarding what expenses you are prepared to accept. We will take your cat to one of our local Vets who will call your Vet to advise they are in their care. Our Vet will also contact you if needed. If we believe your cat needs Vet attention, we call the Vet first and endeavour to contact owners as soon as we can. If owners cannot be contacted, the Vets decision will be final and all costs will be payable by owners.
I will be out of range, is that a problem? It is important we have an alternative contact number (preferably a family member or your vet) if you are not contactable. Don't forget to tell this person where your cat is staying and any special instructions they may need to know in an emergency.
Please let relatives or friends know where your cat is staying.
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