FAQ Boarding Dogs
|Can I come and inspect the facilities?
Does my dog need to be vaccinated and are all the dogs vaccinated?
Isn't Ipswich cold in winter and hot in summer?
Will my dog be able to see the other dogs?
Does my dog get out of the kennel?
Do dogs have interaction with people?
Will my dog get to play with other dogs?
My dog is an escape artist, how good are the fences?
Does my dog need a collar & lead when in the kennels?
Do I need to pay a deposit?
What About Paralysis Ticks, Fleas, Toads and Snakes?
Will my dog be hydrobathed?
Can I bring my own bedding?
My dog wears PJ's at home, can I bring them in?
Can I bring toys?
Do I need to supply bowls?
Do I have to bring their own food?
My dog is on a special dry food only diet, can I keep my dog on this?
Can I bring in cooked or tin food for my dog?
My dog is on medication and/or requires extra care, is this a problem?
What if my dog requires a vet?
I will be out of range, is that a problem
|Can I come and inspect the facilities? Absolutely, we encourage people to visit prior to their pet's stay. We would prefer you contact us prior to coming so we can arrange a convenient time for you and to make sure we have someone to give you our “grand tour”. If you visit without an appointment and our staff is busy with pets and check-ins, we may not be able to show you around. For the happiness of our canine guests, we do not allow visitors to walk through our dog boarding facilities during school holiday periods or long weekends . Holidays are a very busy period and our staff is dedicated to caring for the pets in our care. It is also beneficial to have seen the kennels before you leave your dog here for the first time as it may be traumatic (for you). All goodbyes are said at reception, so if you have not visited prior to check-in, we may not be able to show you around on arrival. If this is the case, when you check-in, please ask staff to show you around on the check-out day (except for school holidays).
Does my dog need to be vaccinated and are all the dogs vaccinated? Yes, we do not permit dogs to board here without a current C5 vaccination certificate. Vaccinations must be done annually. If the vaccinations are not current and your dog is long overdue, there is a 10-14 day incubation period so you cannot just go and get your dog vaccinated and come in as we will not accept them. If your dog is currently vaccinated and due for a booster, please have this done at least a week prior to boarding in case they have a reaction. Puppies can only be boarded after their second lot of vaccinations – it is unsafe for them with only one shot.
Dogs are not admitted with obvious signs of transmittable illness.
Being vaccinated does not guarantee pets cannot contract the things they are vaccinated against. It only means they may receive a milder dose. Viruses like canine influenza are airborne (just like people flu) and cannot be controlled by daily hygiene regime. There are over 95 strains of canine cough. Your dog is only covered for 2 of those through vaccination.
Please remember to either scan & email the certificate, fax to us on 07 5464 6710, or bring it with you. If you can't find it, please check with your Vet. to confirm the vaccination is current, then advise your Vet's name and phone number and we can call them. This can only be done prior to your arrival. If we are to collect your dog, it is necessary for us to sight the vaccination or have contacted your Vet. prior to pick up.
Isn't Ipswich cold in winter and hot in summer? Yes, we may have a little more of the extremes of temperature, but not much. The 5 mtre long Dawgy Dorm kennel where your dog is staying is fully covered with 130mm of insulation over the entire building. Their sleeping area is a three and half sided besser block room with their bed completely out of the weather. This leads to an outside run where they have a second bed, so during the day they can also sleep outside, under the insulated roof, if they wish. We have installed roller doors on the outside of each kennel which we lower to protect your dog from the heat of summer and the cold, wind and rain of winter. We are constantly improving our kennels and the roller doors are just another way we try to make your dog's stay a more comfortable one. Dogs are well and truly protected from the elements.
Will my dog be able to see the other dogs? Yes, dogs are pack animals and they get comfort from seeing other dogs. When we built the kennels, we wanted the dogs to be able to see one another so they wouldn't feel isolated. The kennels are divided into sections (only 5 kennels per section). Your dog will only be able to see dogs in the 4 other kennels in their section. This enables us to group the dogs to accommodate your dogs's age, size and personality. Most dogs love all the activity of the other dogs and it keeps them well and truly entertained so they don't feel lonely.
Does my dog get out of the kennel? Yes, dogs in the Dawgy Dorm have access to a grass yard first thing in the morning and after dinner in the afternoon. These are the times most dogs are active, with just about all of them on their beds sleeping in the middle of the day. We have available special paid play time in the Paws Fun Park & Pool area if you would like them to have more time to play with one of our carers. These sessions pretty well last as long as your dog wants.
Do dogs have interaction with people? Yes, we have ladies working in the kennels for 10 hours a day. Every dog has their name on their door and is addressed by their name. We monitor your dog and apart from the usual talking, patting and individual attention given to all our guests, if your dog requires additional time eg worried in storms, a little daunted by all the activity in the kennel or just feeling a bit lonely, we go and sit with them and have cuddles.
Will my dog get to play with other dogs? Maybe, if you have a dog-friendly dog that likes to play with other dogs, we will endeavour to find them a friend of equal age, size and activity level. We certainly believe the little ones benefit from having company. We are very conservative when it comes to allowing dogs to mix with one another and if we are unsure, we do not put dogs together. When socializing dogs, other than the small breeds, we only put 2 dogs out to play at one time. A great majority of dogs that board here are use to dog parks and socializing. Don't forget to tell us if your dog is use to playing with other dogs, or if your dog really doesn't like to mix.
My dog is an escape artist, how good are the fences? The Dawgy Dorm is fully covered, so dogs cannot climb out of their room and visit your dog. The entire block is surrounded by a colour bond fence with mesh returns on top of the fence. The base of the fence is cement and they would have to dig to China before they could get out. Our kennel may look jail-like to you, however, it is important our guests are safe.
Does my dog need a collar & lead when in the kennels? No, we do not leave collars on our guests, however, please have a lead on your dog when bringing them from your car to our office. If you need to leave the collar and lead here for someone else to collect your dog, please have your dog's name and surname mark on them, otherwise you can take the collar and lead home.
Do I need to pay a booking deposit? Please refer to our Pricing and Hours page and follow the links which will let you know all about booking deposits and T's & C's
What about Paralysis Ticks, Fleas, Toads and Snakes? Unfortunately Sth East Qld is also home to paralysis ticks, toads and snakes. Although every effort is made to ensure your dog's stay is a safe one, nowhere in Queensland is 100% safe from paralysis ticks, toads and snakes. We strongly urge everyone to apply a quality flea and tick spot on treatment prior to their dog's arrival. We are not situated in a known paralysis tick area, however we board pets from tick areas and cannot guarantee your dog will not be affected. We also have placed electronic snake repellar devises around our entire kennels. We don't wish to alarm people, but this is Sth East Qld after all and nowhere is exempt from these nasty threats. If Vet attention is required and we are unable to contact owners, the Vets decision is final and all costs are payable by owners .
Will my dog by hydrobathed? We offer complimentary bathing if dogs stay 6 or more days.
Can I bring my own bedding? No, for hygiene reasons, we do not allow bedding to be brought in. All dogs are supplied with trampoline beds and our freshly washed blankets if it is cold. Blankets are placed on a shelf in their kennel when we clean in the morning and returned to their bed when the kennel is dry.
My dog wears PJ's at home, can I bring them in? Yes, if you would like us to put PJ's on your dog, please put your dog's name on it – washed & cleaned please.
Can I bring toys? No, we have more toys than Toyworld, so we don't need you to bring any.
Do I need to supply bowls? No, food and water bowls are supplied. As these bowls are cleaned daily, it is too difficult to keep track of bowls brought in from outside.
Do I have to bring their own food? No, all food is provided. We have available four varieties of top of the range Royal Canin, one of these we are sure will suite your dog. If for some reason, your dog is in the 1% of our guests who are extremely fussy and don't care for Royal Canin (being dog food and “I don't eat Dog Food”), we will try a variety of other foods to ensure they will eat – we will even hand feed them if they like.
My dog is on a special dry food only diet, can I keep my dog on this? Yes, if your dog is on a Vet subscribed diet, we would prefer they stay on this diet, so please bring this with you. Please ensure your dog's name and surname is marked on containers and/or bags and clearly marked feeding instructions. There is no handling charge for dry food supplied by you.
Can I bring in cooked or tin food for my dog? Yes, if you would like us to feed wet food prepared by you, please put food in disposable throw away containers with your dog's name on individually packaged meals. Not necessary if wet food is in cans, however, you will need to write your dog's name on the cans and the amount to be given. There is a handling charge for us to feed the wet food supplied by you.
My dog is on medication and/or requires extra care, is this a problem? Not really, however, you will need to explain to our staff the type of extra care required and/or the medication needed. Obviously we are not Vets. and may not be able to accommodate your requirements. If your dog requires life threatening medication and is difficult for us to administer, to be safe, you may need to have your Vet care for your dog. There is a handling charge for each day when medication is given or special attention is needed eg injured, convalescing or very old or sick dogs that require extra attention outside of our usual care.
Please feel free to tell us anything we should know about your dog eg fits, recent medical problems, any mysterious lumps or bumps, fear of storms, loves to play with other dogs or is dog aggressive etc.
What if my dog requires a vet? Naturally we will take your dog to the Vet if required. It is a good idea to advise your Vet you are leaving your dog with us and any instructions they may need to know in an emergency and what expenses you are prepared to accept. We will take your dog to one of our local Vets who will call your Vet to advise they are in their care. Our Vet will also contact you if needed. If we believe your dog needs Vet attention, we call the Vet first and endeavour to contact owners as soon as we can. If owners cannot be contacted, the Vets decision will be final and all costs will be payable by owners.
I will be out of range, is that a problem? It is important we have an alternative contact number (preferably a family member or your vet) if you are not contactable. Don't forget to tell this person where your dog is staying and any special instructions they may need to know in an emergency. Please let relatives or friends know where your dog is staying.
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